"The reason we chose to go with Caroline was we noticed a pretty stark difference in not only the preparation, but also just how much interest Caroline and Trudy had in us and our property.

What was most important for us was someone who really understood the area, understood Bardon, because for us, Bardon has a really distinct community feel, and it's very hard to capture that with a generic marketing campaign or a cookie-cutter approach.

When I've walked through other open homes that Caroline has presented, it was just significantly a step up from other open homes. It's all the little details that I think people can't quite articulate, but you feel it when you walk in.

And I think for us, because this was our family home and it meant so much to us, I wanted people to have the feeling when they walked into our home that we felt.

I think having the peace of mind, knowing that when someone says they're going to do something, and then they actually deliver, is priceless."